Return Policy

Overview

At Cake Storys customer satisfaction is our top priority. If you are not fully satisfied with the products you purchased, we are here to help. Please review our return policy below:

Eligibility

• 1. Return Criteria:
• o If a customer returns 75% or more of the purchased products due to taste issues, quality concerns, or any other valid reason, we will:
•  Return the full amount paid for the products, or
•  Replace the returned products with items of equivalent value, based on the customer’s preference.

Return Process

1. 2. Time Frame for Returns:
2. o All returns or replacement requests must be initiated within 1 days of the purchase date to the specific shop.
3. o Products must be returned in their original packaging (where applicable).

Refunds

3. Refund or Replacement Process: o Once the returned products are received and inspected, we will process the refund or initiate the replacement. o Refunds will be issued through the original payment method within 3 business days. 4. Exceptions: o Products damaged by misuse, improper storage, or negligence will not be eligible for return or refund. o Certain perishable goods may have limited return options based on health and safety guidelines. 5. Contact Us: For any inquiries or to initiate a return, please contact our customer service team: o Phone: +880 1784-662525 o Email: info@cakestorys.com Thank you for choosing Cake Storys. We value your trust and strive to provide the best quality products and service. If you have any concerns, we are always here to assist you.